Job Descriptions

EVENT AND TECHNICAL SERVICES

  • Event & Technical Services (ETS) staff deal with the performance aspects of events that take place within both student centers, as well as in several other venues on campus. As an ETS employee you will be providing customer service for artists, event sponsors, and audience members. ETS is divided into two main segments: technical and venue.Tech: Sets up and operates sound and lighting for the more technically demanding events within the student centers; works as stagehands or general crew for shows to ensure that events run smoothly and professionally; assists event sponsors in translating their design ideas into viable solutions in SCPS venuesVenue: Oversees the physical aspects of the venue during a performance; acts as liaison between audience and the actual venue during events; works with event sponsors to make sure that event runs in the way they envision; ensures that patrons have the best possible experience by assisting them in any matter that might arise during an event; handles customer service issues that arise during events; takes tickets, swipes Syracuse IDs, counts audience numbers, and monitors fire exits throughout show in case of an emergency.Employee’s tasks as an event laborer include:
  • Set up or breakdown of venues

  • Provide venue staffing during events to assist patrons and take tickets

  • Provide quality technical assistance during rehearsals and events through various job tasks

  • Basic expectations for each ETS employee are:
  • Minimum one shift per week

  • Attendance at each pre-semester all staff orientation (fall and spring semester)

  • Ability to work independently

  • Availability to work flexible hours (nights and weekends)

  • Previous customer service experience is preferred

RESERVATIONS AND BUILDING OPERATIONS/LATE NIGHT MANAGER

The Reservation and Building Operations (RBO) employees are responsible for managing the day-to-day operations of the Schine and Goldstein Student Centers and Skybarn, as well as the information desk and the main desk in the Student Centers and Programming Services(SCPS) office.  This position is an essential service and is expected to work all hours that all facilities are open, including nights and weekends. The RBO employees will be responsible for scheduling events on campus, setting up meetings rooms in designated facilities, opening and closing student centers, displaying effective communication and problem solving skills, and utilizing available resources.

  • Work shifts in the Schine and Goldstein Student Center and Skybarn

  • Provide customer service, both on the phone and in person

  • Handling of emergency situations, disturbances, alarms within the centers. Immediate notification of proper professional staff

  • Open and close the Schine and Goldstein Student Centers, and Skybarn. Open and close spaces within the building according to the daily event schedule

  • Setup/breakdown of meeting rooms in both centers, including basic audio/visual equipment

  • Management of building resources and including but not limited to audio/visual equipment and staffing by conducting hourly walkthroughs
  • Schedule room requests on the Resource 25 (R25) computer system

  • Create diagrams for conference rooms in Schine and Goldstein Student Centers

  • Complete the Daily Activity Reports for Schine and Goldstein Student Centers

  • Knowledge of Information desk areas, including bulletin boards, kiosk and information resources

  • Attend all staff meetings, fall/spring orientations and Communication, Appearance and Problem Solving (CAPS) workshops

  • The Late Night Building Managers are responsible for managing the late night operations for the Goldstein Student Center.  The hours are 12am-2am Sunday through Thursday in Goldstein including weekends, holidays and events.  Responsibilities include but are not limited to building security and safety procedures, enforcing building and university policies, providing event services and logistical support, report writing, and the monitoring the daily event schedule.  Duties: including but not limited to; problem solving, supervising, security overseeing, and resource person.