Job Descriptions

BUILDING MANAGER/LATE NIGHT MANAGER

The Building Manager (BM) is a high responsibility position within the SCPS team. Building Managers are the primary customer service representative for both the Schine and Goldstein Student Centers. Some of the key responsibilities of Building Managers include:
Opening and closing of the Schine and Goldstein Student Centers
Set-up and breakdown of conference rooms
Assist with Audio/Visual technology in the conference rooms
Completing regular rounds of the buildings to ensure safety and security
Responsible for building keys
Completing daily reports at the end of each shift
Basic expectations for each BM employee are:
Approximately 8-10 work hours per week
Attend bi-weekly staff meetings
Ability to work independently
Previous customer service experience is preferred
Attendance at each pre-semester all staff orientation (fall and spring semester)
The Late Night Building Managers are responsible for managing the late night operations for the Goldstein Student Center. The hours are 12am-2am Sunday through Thursday in Goldstein including weekends, holidays and events. Responsibilities include but are not limited to building security and safety procedures, enforcing building and university policies, providing event services and logistical support, report writing, and the monitoring the daily event schedule. Duties: including but not limited to; problem solving, supervising, security overseeing, and resource person.

EVENT AND TECHNICAL SERVICES

Event & Technical Services (ETS) staff deal with the performance aspects of events that take place within both student centers, as well as in several other venues on campus. As an ETS employee you will be providing customer service for artists, event sponsors, and audience members. ETS is divided into two main segments: technical and venue.Tech: Sets up and operates sound and lighting for the more technically demanding events within the student centers; works as stagehands or general crew for shows to ensure that events run smoothly and professionally; assists event sponsors in translating their design ideas into viable solutions in SCPS venuesVenue: Oversees the physical aspects of the venue during a performance; acts as liaison between audience and the actual venue during events; works with event sponsors to make sure that event runs in the way they envision; ensures that patrons have the best possible experience by assisting them in any matter that might arise during an event; handles customer service issues that arise during events; takes tickets, swipes Syracuse IDs, counts audience numbers, and monitors fire exits throughout show in case of an emergency.Employee’s tasks as an event laborer include:
Set up or breakdown of venues
Provide venue staffing during events to assist patrons and take tickets
Provide quality technical assistance during rehearsals and events through various job tasks
Basic expectations for each ETS employee are:
Minimum one shift per week
Attendance at each pre-semester all staff orientation (fall and spring semester)
Ability to work independently
Availability to work flexible hours (nights and weekends)
Previous customer service experience is preferred

INFORMATION AND EVENTS SCHEDULING

Information and Events Scheduling (IES) student employees work at the Schine Student Center Information Desk, the Goldstein Student Center Information Desk, as well as the main desk in the Student Centers and Programming Services office. These employee’s tasks include:
Schedule room requests on the R25 computer system
Customer service, both on the phone and in person
Answer questions at the Information Desk from students, faculty/staff and visitors
Maintain cleanliness of the information desks
Hang kiosk posters/fliers and keep up to date
Basic expectations for each IES employee are:
Approximately 8-10 work hours per week
Ability to work independently
Attend bi-weekly staff meetings
Attendance at each pre-semester all staff orientation (fall and spring semester)
Previous customer service experience is preferred